|
FAQ
Send us your questions and we will answer them here.
How long can spring water be stored? 
We do not know how long you can store the water. Our family stores our water in the basement in gallon jugs and in a two gallon container with a valve on the counter. Every month or so we clean the two gallon container. The water provided is disinfected just before it goes into your container, and provided your containers are clean, and the water is kept cool and out of direct sunlight, it should last at least a few months.
Remember, we perform monthly tests on the water just as it comes out of our nozzle to assure you that it is free from any bacteria contamination. If you do use the five or three gallon water dispensers, we suggest you clean the filters and nozzles, because they can accumulate bacteria from the air that is sucked in when the water is dispensed.
What are colloids?
Small particles, liquid droplets, or gas bubbles much bigger than ordinary molecules but much too small to be seen, even with the aid of most microscopes. Such particles range in size from about 0.00000004 to 0.0004 inch and are dispersed throughout another material. Many foods are colloidal. So is the topsoil of the Earth, both the humus and clay.
Clay colloids are made of silica platelets with calcium, magnesium and other molecules and are separated from each other by water molecules, which are attracted to the negative charge of the clay colloid. The colloidal particles are so small that they stay in suspension due to Brownian motion of the particles bumping into one another. The colloidal particles large surface area due to the platelet structure and negative charge allow them to interact attract and hold onto many positively charged molecules such as calcium, magnesium and potassium.
What do the magnets do? 
We have two opposing magnets on the stainless fill tube of our portable water kiosk and put them there per customers request. Depending on your selection, the magnets are energized so the poles are north-north, south-south, north-south or deenergized. We have never measured the actual magnetic field inside the fill tube, however, the two electromagnets exert 30 pounds force each. The magnetic field is strongest in the north-south position.
Recent research into water molecules has shown that magnetic fields do have an effect on the way the water molecules are arranged. These arrangements are called water clusters and have different energy levels associated with them. The duration of these clusters can be nanoseconds or days. The negatively charged colloid platelet in our spring water would have an additional effect, however, we have not seen any research on this.
There have been claims that magnetically treated water can cure different illnesses. We have not seen any scientific evidence to support this and do not make any such claims.
How do ultraviolet lights work?
Ultraviolet light is germicidal, it destroys the DNA of bacteria, viruses and other pathogens and their ability to multiply and cause disease without affecting the water. A good technical description can be found at Atlantic Ultraviolet, the manufacturer of the UV lights we use.
Why is spring water not as clear as distilled water?
Our water is 100% natural spring water as it comes from the ground with its natural colloidal minerals. We disinfect it with ultraviolet lights and filter it with one micron absolute rated filters to meet the EPA requirements. The water still contains very small colloidal minerals less than the one micron. The water is still clear, but these particles, although too small to be seen by the naked eye, reflect light which makes the water less clear when compared to distilled or reverse osmosis treated water which have no minerals at all. Although the filters never pass anything larger than 1 micron, since this is a natural flowing spring, the water clarity can change slightly during changes in the seasons, expecially in the fall when the plants stop growing and release some of the very fine clay colloids attached to the roots and when we change the filters.We could make our water clearer by using even finer filters, however we would also be removing more of the colloidal minerals from the water which are a natural part of our spring water and we know of no reason to do this. If you look on the web you will find some companies sell colloids to add to water that has none. Our water comes with colloids naturally.
What are bore holes?
Bore holes are holes that are drilled next to the spring to extract more water from the acquifer. They must be evaluated by a geologist and be determined to be hydraulically connected in order to be considered spring water bore holes. Some spring water companies use bore holes because they need more water than their spring can provide. We do not use bore holes. Our water flows naturally as it always has. If we need more water, we build tanks to store it during the dry months or wait for mother nature to rain. Although water from bore holes meets the legal definition of spring water as determined by the FDA, we believe the spring water is not natural unless it flows under its own. We feel that water extracted from the acquifer by pumping faster than normal is not the same as the water that flows from the original spring and will never use bore holes.
Recently some states have enacted laws limiting the amount of water that companies can remove through boreholes due to the negative effect on the watershed.
What cleans the fill tube?
All of our water is disinfected by an ultraviolet light just before it enters your container. The stainless steel filler tube has a small amount of ozone always injected into it to keep it disinfected too. Sometimes you can smell the ozone if no one has opened the door for awhile. Ozone is 40,000 times more effective in killing bacteria and viruses than chlorine and decomposes back to oxygen.
How do you know you are the first self serve state licensed spring in the nation?
There are 8 approved springs in Ohio and according to the Ohio Department of Agriculture, who inspects and licenses sites in order to sell spring water in Ohio, none of them sell spring water as self serve as we do. We also searched the web for other spring water sites and have found none that are state licensed to sell spring as a self serve like ours. There are licensed spring sites that will fill jugs for you and unlicensed sites where you can fill your own jugs, but none which have a state license where you can fill your own jugs any time you want 24 hours a day like ours. We think we are the not just the first, but the only self serve, state licensed spring in the nation, however, we advertise as first, instead of only, because we feel it is a just a matter of time before there will be more springs like ours as people learn more about drinking water. That is why we added the health section to our web site. If we are wrong and you know of any other state licensed self serve springs, please let us know.
Why isn't whole bean coffee bitter tasting?
The next time you make coffee, either with ground or whole beans, taste just the grounds after the coffee has brewed. You will notice that they have a bitter taste. When you grind coffee, even though you use filters, very fine particles of the coffee bean are in the water and make it taste bitter. When you use whole beans you don't have these fine bean particles.
How do we know your system is sanitary?
First of all, the water at both kiosks has been independently tested by a laboratory in Cincinnatti just as it comes out of the fill tube for bacteria so you can be sure it is sanitary. The results are posted at each kiosk.
The system, as designed, keeps the water sanitary. Any vent air entering the system is filtered. During filling operations, the connection areas are sprayed with a disinfectant solution, as are the operators hands. Before the water fills your jugs it passes through two one micron filters and then through an ultraviolet light, which automatically shuts the system down if the light intensity is too low. A small amount of ozone, a strong disinfectant, is continously injected into the fill tube killing any bacteria on it.
Our promise to you: We will provide only natural spring water from our approved spring. We will add no chemicals nor remove any minerals and will lab test it for your assurance.
Can we put your spring water in our five gallon water dispenser?
Yes, a lot of our customers use five gallon containers. If you do, be sure to clean your jugs thoroughly each time before you fill them. If you don't have any cleaning procedures, please read the information in Water Jug Information. If you are buying a five gallon water jug dispenser, be sure you determine if you can fill the jugs yourself. Some of the manufacturers have designed the bottle spouts so special filling equipment is needed.
Why does your water taste different from other water?
The stuff in your water gives it the taste. The stuff can be minerals or chemicals. Our water has only natural minerals, such as calcium, magnesium, potassium, iron, and sulfates that it acquires as it passes through the earth, clay, shale and bedrock. Other spring waters will probably have these same minerals, however, the amount of minerals in the water will be different, affecting your taste buds differently. Water with no minerals, such as distilled, deionized, or reverse osmosis treated water do not have much of a taste at all and leave an aftertaste after you drink them. Not all chemicals affect the taste, but the most common one, chlorine, does. You normally develop a taste for the water you drink. We have had people tell us they never noticed the chlorine in the tap water untill after they started drinking our spring water.
We drink your spring water but why should we cook with it?
When you cook food, you try to use the best tasting ingredients. Why then would you not want to start with the best tasting water? It may not matter boiling eggs, but the tast of every other food is affected by the tast of your water. Don't take our word, try making some pasta, cool-aid, coffee, tea, or jello with our spring water compared to tap water and we know you will notice the difference. As one customer told us "My cooking is only as good as what I put into it, that's why I use your water".
Warm water
The water passes through an ultraviolet water purifier just before it enters into your jug which adds a slight amount of heat to the water as it purifies it. Normally, you will never notice the water temperature rise, however, if no water has been dispensed for 60 minutes or so, the first gallon will be warm.
Distilled water
Water is distilled by boiling it and collecting the condensation formed by the steam. The minerals and chemicals with a lower coiling point than water do not change into a gas like steam and remain behind in the water. If there are other chemicals, however, which boil at a temperature less than water, they also are carried away by the steam and can also condense with the water. The trick is to know what is in your water to begin with.
Looking over the various websites with distillers, there are lots of claims about the virtue of distilled water; more electrons, different hydrogen bonding angles, etc. We have not found any hard evidence that distilled water is more heathful for humans than water treated by other methods. On the contrary there is some evidence that water with minerals are more healthful. There is anecdotal evidence that distilled water is good for plants, and they call it rain.
As for taste, as we have said elsewhere, distilled, deionized, or reverse osmosis treated water, which have all the minerals removed, in our opinion, leave an aftertaste. Do the tast test yourself.
Take a trek on the web to see for yourself. We suggest you start with a website which advocates magnesium in water and is maintained by Paul Mason. It has tons of other references which you can use as a start for your trek.
How can whole beans still flavor the coffee?
(fellow from England)dear Tom: far be it from us to disagree with your findings BUT the problem
with using whole bean is that the interior of the bean is not being opened, and extraction of the soluble solids will not occur normally. so, it would seem that a great deal of available coffee flavoring material is not being extracted use. a luxury of brewing. unorthodox but as I said, far be if from us to disagree. one thought is that a more coarse grind would result in same smoothness but less waste of available flavoring. it is true that a fine grind will result in bitters and undesirable tastes.
Response
Stuart, thanks for the orthodox info, however, the stuff that makes the coffee taste good is very soluble in water and apparently leaves the bean (beans initially float, then sink). If what you say is true,however, why does the fresh bean taste good when chewed, however the used bean is bitter. Shouldn't those trapped flavors still be in there? Give it a try. Theory is great, but can never beat a good test. Best Wishes Tom
Does your water have fluoride?And are you planning to add fluoride in the future?
No, our water test show our water has no fluoride and we add none. As we state in our promise to you, we will add no chemicals nor remove any minerals and will lab test it for your assurance. Fluoride is added to prevent tooth decay. Presently, there is some controversy about the effectiveness of fluoride in water to prevent cavities and the potential of health effects and tooth discoloration of excessive fluoride, both from water and the additional fluoride found in food products. We understand why chlorine, also controversial, must be added to municipal water, otherwise people would be exposed to dangerous bacteria in the water, however, fluoride is only added to prevent tooth decay and is not to prevent major health disease. It is also available by using toothpaste with fluoride. We therefore, do not understand why someone would want to add something to the drinking water with the only purpose of preventing cavities, yet might result in other more serious health problems. Until this controversy is resolved we have no intention of adding fluoride to our natural spring water.
What minerals are in your water?
As natural flowing spring water we have various minerals in our water, some dissolved and some as colloids. We only use one micron absolute filters which remove very little minerals, so the amount of minerals that are measured in our annual analysis for our state license are what you also receive when you fill your jugs. Instead of listing our minerals on our web site, we have them listed on the international mineral water web site www.mineralwaters.org. T
 How do we clean our Jugs?
Isn't all water the same?
This a common question we receive. No, like different wines and beers, all waters are not the same. Each water reflects the source and the type of treatment. It is amazing that someone will spend extra money for coffee beans shipped from some faraway site, yet use regular chlorinated tap water to make their coffee, and the water is 99.9% of the coffee. We have tried different types of water and have found each to have a taste of its own. The chemicals and minerals in the water definitely have an effect on the taste as well as a lack of minerals. Taste a glass of water from a reverse osmosis sytem and you will notice a peculiar aftertaste when done. That is due to the lack of minerals in the water, making the water very attractive and will absorb chemicals from the containers . That is why bottlers who purify their water, generally put chemicals back in. One popular bottled water uses magnesim sulfate, otherwise known as epson salt, the laxative. If you don't believe us, do a taste test and we promise you will notice a difference.
Why don't you bottle your water?
Many people have asked us this question. In order to bottle our spring water we would have to disenfect it with ozone in order to meet the state requirements for bottling water. Ozone is a very powerful disenfectant and also a strong oxidizer. It not only kills bacteria and viruses, but also reacts with the minerals and would remove many of them and can react wtih a few to form other byproducts. This unfortunately affects the taste of our water. We have not found a bottled spring water that tastes as good and as smooth as the spring water you get from our water kiosk, which is only filtered and ultraviolet light disenfected, and we have tried about all of them. If you don't believe us do your own taste test and compare our water with any bottled water. If you think our water does not taste better, return your jugs and we will give you a full refund for any water you purchased, no questions asked.
We are always researching new techniques to bottle water and when we find one which we can use which also meets the state requirements and does not affect the taste, we will consider bottling our spring water. Sorry, but untill then you will have to visit one of our water kiosks.
 Is the spring water from pipes along the roadside safe?
Without performing bacteria and chemical tests on the water it is impossible to say for sure. The chemical tests are for organic and inorganic chemicals in the water. These tests can cost from hundreds to thousands of dollars. The bacteria tests cost less than $100.
Our water is tested for bacteria and chemicals and meets all the requirements, so you can trust the water from our spring. That is not to say that spring water pouring out of every pipe along the road is bad, you just can't be certain unless it is tested.
If you can't have it tested, then be sure to look around the area for possible sources of contamination.
Is it next to a barn where there is lots of manure? If so then it probably will be contaminated with bacteria. If you try the water and you get diarrhea, then you know for certain it has high levels of bacteria. If the diarrhea lasts a long time then the water probably has cysts.
Is it in a hill where abandoned mines are located? If so, then what you have is probably mine water. As the abandoned mine water is no longer is being pumped out, it fills the mine and then drains from cracks and fissures below the level of water. Mine water is a combination of spring water, ground water, and waterever was left in the mine or drains into it. In the past abandoned mines were used as septic tanks.
Is it next to a corn field? Then there is a good chance it has high levels of pesticides, herbicides, or nitrates.
Is there a cemetery on top of the hill? A lady told us of a roadside spring which was tested by a few people who used it and it had unacceptable levels of formaldehyde. It turns out that the formaldehyde is used as embalming fluid and came from the cemetery above.
We personally would not drink water from a pipe from roadside springs, but there are lots of people who do and have no ill effects. The choice is yours.
 Is your spring water okay for acquarium?
Yes. Many of our visitors use our spring water for acquariums. Since our spring water has no chlorine, yet is still disenfected, it is excellent for use for acquatic pets.
 We recently read that Jefferson County had public water systems high in arsenic. Is your system one of them?
No, our annual water test, which we have been doing since 1997, has never detected any levels of arsenic.
 Why is your water kiosk at Seven Creeks so much larger than the portable one?
A dear friend who died in 2001, Ted Kreh, who was an architect, recommended that we oversize the building since it was alone in the forrest to attract attention.
|